Client: RPM Auto Garage — Calgary, Canada
Industry: Auto Repair & Maintenance
Primary Goal: Improve customer retention and repeat business
Services Used:

• Retention Campaign Design

• Social Media Re-engagement System

• Custom Landing Page + Offer Funnel

The Challenge

RPM Auto Garage faced a major challenge: first-time customers weren’t returning for future services. The competition in their area was offering deep discounts, pulling away even satisfied customers. Key issues were:

→ No structured follow-up system
→ No loyalty or re-engagement plan in place
→ Low online presence for repeat triggers
→ No remarketing or reminder setup for past customers

The Strategy

To increase retention and repeat bookings, we built a layered customer nurturing system:

→ Retention Campaign Design

• Set up service reminder flows via email and SMS

• Created loyalty offers for repeat customers (e.g., 10% off second visit)

→ Social Media Re-engagement

• Targeted content to remind old customers of seasonal checks and offers

• Re-shared testimonials and real customer stories

→ Custom Landing Page Funnel

• Built a landing page with “Returning Customer Specials”

• Added pixel tracking for warm audiences to retarget in future

Results (First 45 Days)

Final Impact

→ Bookings increased to over 50/month with a 40%+ return rate from past customers
→ Review system helped strengthen retention loops
→ Customers began booking follow-ups in advance after the first service
→ RPM became less vulnerable to price competition and discount-based churn